Starter
$19/mo
For stores getting their first subscriptions going.
- Subscribe & save plans
- The full recovery ladder
- Customer self-serve portal
- Free migration
Subscription billing for consumables brands
Your billing flatlined
on Recharge.
We bring it back to green.
RefillKit runs subscribe & save on your Shopify store, then automatically recovers the failed payments your old app quietly wrote off. Every declined charge gets retried on a +1 · +3 · +5 · +7 day ladder, the customer is prompted to update their card, and the charge that failed gets collected instead of written off.
- Built on Shopify’s subscription APIs
- GDPR data-request & redaction webhooks
- Storefront widget under 10 Lighthouse points — no speed hit
The leak
A declined card isn’t a lost customer. Most stores treat it like one.
When a subscription charge fails — an expired card, a momentary bank decline — the order just doesn’t happen. No retry, no email, no order. The customer never meant to leave; the revenue leaves anyway, and it shows up later as “churn.” RefillKit treats every failed charge as recoverable until proven otherwise.
The recovery ladder
One failed charge, retried until it clears.
This is the one part of RefillKit that really is a sequence, so it’s the one place we number things. Retries fire in your shop’s morning window (9–11am shop time, on a schedule you set), spaced so you never burn a customer’s patience. Follow a single $48.00 charge down the rungs.
- +1dretrying
First retry
We re-run the same charge the next morning. Many declines are temporary and clear here.
- +3drecovered · +$48.00
Retry + update-card email
Still failing, so the customer gets a “your card needs updating” email with a secure, Shopify-hosted link. They fix it in two taps — RefillKit never touches card data.
- +5dscheduled
Third retry
If the card still isn’t updated, one more attempt. Hard declines skip the wait and go straight to the card-update path instead of burning retries.
- +7dyour rule
Final retry, then your call
The last attempt. If it can’t be saved, the contract does exactly what you chose — pause, cancel, or flag — never something surprising.
Every offset, the fire window, the number of retries, and the final action are merchant settings with safe defaults. The whole ladder is idempotent, so a replayed webhook can never double-charge.
What you leave behind, and what you take with you.
Leave behind
- Failed payments that silently churn
- Support tickets for skips, swaps, and pauses
- A portal customers complain about
- Revenue your app quietly wrote off
- Guessing where the money went
Take with you
- A retry ladder that books recovered revenue
- Customers who skip, swap, and pause themselves
- A portal in their own account, no login wall
- A recovered-revenue line you can point to
- MRR, churn, and save rate on one screen
The customer portal
The tickets that never reach you.
Customers manage their own subscription right inside their Shopify account — every change runs through RefillKit, shop-scoped and audited, so the box that runs out gets refilled on a rhythm they control. When someone moves to cancel, they see one targeted save-offer first, set by you.
See it on your store →- Skip nextone box, no email to you
- Change frequencyevery 30, 45, or 60 days
- Swap the variantfrom a list you curate
- Change quantitymore coffee, less often
- Pausegoing travelling, back later
- Update paymentShopify-hosted, secure
- Cancel — with a save-offera discount, swap, or pause, set per reason
The statement
Every figure, reconciled against the raw events.
Recurring revenue is a ledger, so we set it like one — integer cents, currency-aware, cents lined up in a column. The figures below are an example month, not a forecast.
- Recovered this month
- $12,840.00
- Monthly recurring revenue
- $148,920.00
- Active subscriptions
- 3,114
- Churn
- 2.7%
- Skip rate
- 6.1%
- Save rate on cancels
- 31%
MRR, active, new, churned, recovered, skip rate, and save rate — exportable to CSV.
Switching
Move off Recharge or Bold. We do the move.
Switching subscription apps is the scary part, so we made it reversible. You don’t flip a switch and hope.
Bring your export
Upload a Recharge or Bold CSV. We map the columns for you with a preset, and never import raw card data.
Read the report
A row-by-row validation report flags anything off — bad dates, unknown variants, missing customers — before a single contract is created.
Dry run, then execute
See exactly what will be created, then build the contracts paused, paced to stay inside Shopify’s limits.
Roll back if it’s wrong
Nothing bills until you activate. Don’t like what you see? One-click rollback, no charges, no mess.
White-glove migration is free on every plan. Tell us your store and we’ll run it with you.
Pricing
Plain pricing, billed on your Shopify invoice.
14-day free trial on every plan. No separate card — it’s on your regular Shopify bill. Usage is a small percentage of the subscription revenue we process for you.
Most stores start here
Growth
$49/mo + 1% usage
For brands scaling recurring revenue.
- Everything in Starter
- Save-offers on cancel
- MRR, churn & recovered-revenue reporting
- CSV export
Pro
$149/mo + 0.5% usage
For high-volume stores that live in the numbers.
- Everything in Growth
- Lower usage rate
- Priority migration & support
- Dunning & ops health checks
Straight answers
The questions merchants actually ask.
Will the widget slow my storefront?
The product-page widget is Liquid-first with under 10KB of JavaScript and no external requests. Measured against a clean product page, it costs less than 10 Lighthouse points — effectively no hit to your page speed or SEO.
What happens to a failed payment, exactly?
It enters the recovery ladder: retries at +1, +3, +5, and +7 days in your morning window, a card-update email along the way, then your chosen final action. Hard declines skip straight to the card-update path.
Do you ever touch card data?
Never. Payment methods are Shopify references only; card updates happen through Shopify’s own hosted flow. We can’t see a card number, so we can’t leak one.
How does billing work for me, the merchant?
Through Shopify. Your plan and usage appear on your regular Shopify invoice — no separate card to manage, and a 14-day free trial before anything is charged.
Is the migration from Recharge safe?
It’s reversible. You get a validation report and a dry run before anything is created, contracts are built paused, and nothing bills until you activate. One-click rollback up to that point.
Is it GDPR-ready for App Store review?
Yes. The three GDPR webhooks are implemented, PII is redacted on request, and access tokens are encrypted at rest. It’s built to pass review, not to scrape by.
Keep the heartbeat green.
Turn on RefillKit, recover the next failed charge, and stop writing off revenue you can still collect.